Fulfilment Policy

At Newcoast, we specialize in providing digital products and services, including online courses, subscription-based services (such as social media management), and consulting. This fulfilment policy explains how and when you will receive access to our offerings, and details our refund and cancellation policies to ensure complete transparency.

Digital Products & Online Courses
Delivery Method: All our online courses and digital products are delivered electronically through your Newcoast account or via email after your payment is confirmed.
Delivery Timeline: Access is granted immediately after successful payment, allowing you to start learning or using your resources right away.
Access Duration: Unless otherwise noted, you will have lifetime access to the purchased course or digital product.

Subscription Services (e.g., Social Media Management)
Service Activation: Subscription services, including social media management, commence immediately upon successful payment.
Ongoing Access: You will continue to receive the subscribed services for as long as your subscription remains active and your payments are up to date.

Consulting Services
Booking & Start: Consulting sessions are scheduled individually after purchase. You will receive an email confirmation with scheduling details and next steps to begin your consultation.
Delivery Method: Consulting services are delivered virtually (via video conference or phone call) unless otherwise specified.

Refund Policy
Due to the digital nature of our products and immediate access provided, we do not offer refunds for online courses, subscription services, or consulting sessions. All purchases are final.

Cancellation Policy
We do not accept cancellations once payment has been completed. This applies to all digital products, online courses, subscription services, and consulting services.
If you have any concerns or exceptional circumstances, you are welcome to contact our support team, and we will do our best to assist you.

Customer Support
If you experience any technical issues accessing your products or services, or if you have questions regarding your purchase, please reach out to us at:
📧 Email: support@newcoast.io

Our support team aims to respond within 1–2 business days.

Agreement
By purchasing any products or services from Newcoast, you acknowledge that you have read, understood, and agree to this Fulfilment Policy.